FAQ

We specialize in three main categories: Horse Care products (grooming kits, supplements, and health items), On the Horse equipment (saddles, bridles, and riding apparel), and Stable Equipment (barn supplies, feeders, and stall accessories). All our products are selected by our team of horse enthusiasts who test them with our own horses.

We provide detailed sizing charts for all equipment that requires specific measurements. For items like saddles or specialty gear, we recommend consulting our sizing guide or contacting our customer service team who can offer personalized advice based on your horse’s breed and measurements.

We accept all major credit cards including Visa, MasterCard, and JCB, as well as PayPal for secure checkout. All transactions are encrypted for your protection.

Absolutely! Creating an account lets you track current orders, view order history, and save your shipping information for faster checkout. You’ll also receive exclusive offers and be the first to know about new products perfect for your stable.

We offer two shipping methods to meet your needs:

• Standard Shipping ($12.95): Delivered via DHL or FedEx in 10-15 business days after 1-2 days processing. Perfect for time-sensitive needs.
• Free Shipping (Orders over $50): Shipped via EMS in 15-25 business days after processing. Great for bulk orders or non-urgent items.

All orders ship from our San Antonio headquarters packed with Texas-sized care!

Yes! We proudly serve riders across North America, Europe, and most international locations. Some remote areas in Asia may have shipping restrictions. During checkout, simply enter your address to confirm delivery availability to your stable.

Once your order ships, you’ll receive a confirmation email with tracking information. You can track your package directly through the carrier’s website or through your Horse Gear Shop account. We provide real-time updates at every shipping milestone so you’ll know exactly when your gear will arrive.

We stand behind our products with a 15-day return policy. If you’re not completely satisfied, simply return the item in its original condition with tags attached for a full refund. Some specialty items may have different return requirements – please check individual product pages for details.

To start a return, email our customer service team at [email protected] with your order number and reason for return. We’ll provide return instructions and a prepaid shipping label if applicable. Returns typically process within 3-5 business days after we receive your package.

Yes! If you need a different size or color, contact us within 15 days of delivery. We’ll help arrange an exchange provided the item is in new condition with original packaging. For fastest service, we recommend placing a new order for the correct item while returning the original purchase.