At Horse Gear Shop, we understand that trust is as essential in online transactions as it is in the bond between rider and horse. While we strive to provide the highest quality equestrian products, we know that sometimes a return or exchange may be necessary. Our policy is designed to be as straightforward as a well-marked riding trail.

Our Return & Exchange Promise

We accept returns and exchanges within 15 days of receiving your order. All returned items must be in their original condition – unused, unwashed, and with all tags attached – just like you’d expect when inspecting stable equipment.

Note: For hygiene and safety reasons, we cannot accept returns on certain items:

  • Personal horse care products (brushes, grooming tools, etc.) that have been used
  • Custom-fitted riding gear
  • Opened feed or supplement products

How to Initiate a Return or Exchange

Follow these simple steps to return your horse gear:

  1. Contact Us: Email our stable team at [email protected] within 15 days of receiving your order. Use the template below to ensure we have all necessary information.
  2. Wait for Approval: Our team will review your request within 2 business days and provide return instructions.
  3. Pack Your Items: Securely package the items in their original packaging if possible, including all tags and accessories.
  4. Ship Your Return: Send the package to our stable headquarters at the address below. We recommend using a trackable shipping method.

Return Request Template

Subject: Return/Exchange Request – Order #[Your Order Number]

Dear Horse Gear Shop Team,

I would like to request a [return/exchange] for my recent order (#[Your Order Number]).

Item(s) to return: [Product Name(s)]

Reason for return: [Please specify]

Preferred resolution: [Refund/Exchange for (specific product if exchanging)]

Additional notes: [Any other relevant information]

Thank you,
[Your Full Name]
[Your Contact Information]

Refund Process

Once we receive and inspect your returned items:

  • Refunds will be processed within 3-5 business days
  • Your refund will be issued to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • Shipping costs are non-refundable, except in cases of our error
  • For exchanges, we’ll ship your new item once the return is received

Return Shipping Address

Please send your return package to:

Horse Gear Shop Returns
4032 Cinnamon Lane
San Antonio, TX 78258
USA

International Customers: Please note that return shipping costs are the responsibility of the customer. We recommend using your local postal service with tracking. Duties and taxes on international returns are non-refundable.

Damaged or Incorrect Items

If your horse care products or stable equipment arrived damaged or incorrect, please contact us immediately at [email protected] with photos of the issue. We’ll arrange for a replacement or refund at no additional cost to you.

At Horse Gear Shop, we’re committed to your satisfaction – whether you’re in the saddle or shopping for your stable. If you have any questions about our returns policy, don’t hesitate to reach out to our customer service team.

Happy riding,
The Horse Gear Shop Team