At Horse Gear Shop, we treat every order with the same care and attention we’d give our own stable. Whether you’re shopping for horse care essentials, riding gear, or stable equipment, we want your experience to be as smooth as a well-groomed coat.
Shipping Information
Order Processing
We saddle up quickly! All orders are processed within 1-2 business days (excluding weekends and holidays). You’ll receive a confirmation email with tracking information once your order ships.
Shipping Methods & Delivery Times
We offer two reliable shipping options to get your equestrian gear to you:
- Standard Shipping ($12.95) – via DHL or FedEx
- Delivery within 10-15 business days after shipment
- Includes tracking and insurance
- Free Shipping – via EMS (for orders over $50)
- Delivery within 15-25 business days after shipment
- Basic tracking included
Note: We ship worldwide except to certain remote areas and parts of Asia. Delivery times may vary based on customs processing in your country.
Our Straightforward Returns Policy
Just like a trusty steed, we stand by our products. If something isn’t quite right, we’ll make it right.
Return & Exchange Basics
- 15-day window: Returns/exchanges must be initiated within 15 days of receiving your order
- Original condition: Items must be unused, unwashed, with all tags attached
- Non-returnable items: For health and safety reasons, we cannot accept returns on:
- Used personal horse care products (brushes, grooming tools, etc.)
- Custom-fitted riding gear
- Opened feed or supplement products
Step-by-Step Return Process
1. Contact Our Stable Team
Email [email protected] within 15 days with:
- Your order number
- Item(s) you wish to return
- Reason for return
- Whether you prefer refund or exchange
Email Template:
Subject: Return/Exchange Request – Order #[Your Order Number]
Dear Horse Gear Shop Team,
I would like to request a [return/exchange] for my recent order (#[Your Order Number]).
Item(s) to return: [Product Name(s)]
Reason for return: [Please specify]
Preferred resolution: [Refund/Exchange for (specific product if exchanging)]
Additional notes: [Any other relevant information]
Thank you,
[Your Full Name]
[Your Contact Information]
2. Wait for Approval
Our team will review your request within 2 business days and send return instructions.
3. Pack Your Items Securely
Use the original packaging if possible, including all tags and accessories.
4. Ship Your Return
Send to:
Horse Gear Shop Returns
4032 Cinnamon Lane
San Antonio, TX 78258 USA
Important: For international returns, you’re responsible for return shipping costs. We recommend using a trackable method through your local postal service. Duties and taxes on international returns are non-refundable.
Refund Process
Once we receive and inspect your return:
- Refunds processed within 3-5 business days
- Issued to your original payment method (Visa, MasterCard, JCB, or PayPal)
- Original shipping costs are non-refundable (unless we made an error)
- For exchanges, we’ll ship your new item once the return is received
Damaged or Incorrect Items?
If your horse care products or stable equipment arrived damaged or incorrect, contact us immediately at [email protected] with photos. We’ll arrange a replacement or refund at no cost to you.
At Horse Gear Shop, we’re committed to your complete satisfaction – whether you’re in the saddle or shopping for your stable. Questions? Our customer service team is always ready to help.
Happy riding,
The Horse Gear Shop Team